This page contains answers to the questions that we are most frequently asked. Please remember that each pool is different from the other and for that reason we have included only general information that pertains to most swimming pool care applications.


I am trying to get my pump and motor running for the 1st time this spring. The motor hums, but nothing else happens. What’s wrong?

Turn the power OFF at the breakers or remove the fuses so there is no power to the pump. You will find a cap on the end of the motor that can be pried off using a screwdriver. Inside you should see the end of the motor shaft, which usually has a slot that will accommodate a straight screwdriver. Use a screwdriver with the widest blade that will fit the opening and still slip into the slot on the motor shaft. Try to rotate the shaft. (It usually requires a bit of strength.) If you are successful, replace the cap, restore the power and try the motor again. If you are unable to rotate the shaft or the motor will still not run, call for assistance. If you are a “veteran” and are familiar and comfortable with dismantling the pump, make sure the power is off, as described above, expose the impeller and try turning it by hand or with a pair of “channel locks”. Be careful though, as most impellers are plastic and are easily broken.

I am trying to get my pump and motor running for the 1st time this spring. The motor sounds like it is running okay and the water disappeared from the basket, but I cannot get the water to flow. What should I do?

It takes a few minutes for the pump to pick up the prime and actually move water. The fact that water disappeared from the basket suggests that the pump will probably work. You should make sure that all winterizing plugs used to seal the plumbing have been removed, the water level in the pool is at least half way up the skimmer opening and the skimmer basket is in place. Completely fill the pump strainer housing with water, insert the pump strainer basket and replace the pump lid, making sure that the pump lid “o” ring is properly in place. If there is a chemical feeder, make sure that the lines connecting the feeder to the plumbing are properly attached and that the chemical feeder is full of water. Make sure that any valves on the plumbing are fully open. If you have a sand filter, set the dial at “filter”. Turn the motor “on”. It usually takes 2 to 3 minutes for the pump to pick up the prime. Never let the pump run for more than 5 minutes without circulation, or it may overheat and be damaged.

The winter cover ripped and the pool is very green and cloudy underneath. What should I do?

Concrete Pool – The pool should be completely emptied, acid cleaned and then refilled. – See Below.

Vinyl Lined Pool – The cover should be removed as carefully as possible to keep any remaining debris from entering the pool. Using a leaf rake, carefully scoop (to avoid damaging the liner) and remove as much debris as possible, even if you can’t see the bottom. If there is a lot of debris, you may need to do a bit at a time as you will be “stirring it up”. When all debris has been removed fill the pool and activate your filter system. Bring us a water sample for testing (there is no charge for this). We will advise you on the steps to be taken to bring the water into balance. Once balanced, a heavy “shock” treatment should be added (some “shock” treatments can damage your liner, please call us for advice) and the water will soon begin to clear. We do not recommend the use of an automatic cleaner until the water has cleared and heavy debris has been removed. We do recommend the use of a “leaf trap” when vacuuming, to prevent “clogging the lines”.