This page contains answers to the questions that we are most frequently asked. Please remember that each pool is different from the other and for that reason we have included only general information that pertains to most swimming pool care applications.


The flow of water into the pool appears to be surging or stopping and starting. Why?

Check the water level in the pool. If the water level is too low, the pump will draw water out of the skimmer faster than water can flow from the pool into the skimmer. The skimmer will empty out; the pump will get a “gulp” of air and then lose the prime. After a few minutes, the pump will regain the prime and the process will repeat itself. If the water level is OK, check that the weir or “flap” in the skimmer can move freely. If it is sticking the skimmer will empty as described above. A defective weir should be replaced.

The pool appears to be circulating normally, but air bubbles constantly return to the pool, through one or all jets. Why? If I just leave it, will I have a problem?

Again, first check the water level in the pool. Raising the water level may correct the problem. However, if the water level is correct and you are still having air returned to the pool, you may have a leak in the suction line between the pool and the filter. Left unchecked, air traveling through the system can dislodge dirt trapped in the filter and cause other problems such cloudy water in the pool. Call us for assistance.

I cannot get any suction through the vacuum. Why?

Check to make sure that you are plugging the vacuum into the correct receptacle in the skimmer. The correct receptacle has noticeable suction. If you still have problems, check for leaks in the vacuum hose.

Every time I connect my vacuum hose to the skimmer, the circulation quits. Why?

Be sure to submerge the vacuum head and completely fill the vacuum hose with water before connecting the vacuum hose to the skimmer. Otherwise, air in the vacuum hose is drawn into the pump, causing it to lose it’s prime. If you are connecting the hose correctly, the problem may be more serious. Please call for assistance.